Privacy Policy

DATA PROTECTION DECLARATION

  1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about the handling of your personal data when you use our website. Personal data are all data with which you can be personally identified.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR) is Videl Amsterdam. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string ‘https://’ and the lock symbol in your browser line.

  1. DATA COLLECTION WHEN VISITING OUR WEBSITE

When using our website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called ‘server log files’). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymised form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.

  1. COOKIES

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). Insofar as individual cookies implemented by us also process personal data, the processing takes place in accordance with Art. 6 para. 1 lit. b GDPR either for the fulfilment of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work together with advertising partners who help us to make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (cookies from third-party providers). If we work with the aforementioned advertising partners, you will be informed about the use of such cookies and the scope of the information collected in each case within the following paragraphs individually and separately.

Please note that you can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Please note that if you do not accept cookies, the functionality of our website may be restricted.

  1. MAKING CONTACT

When you contact us (e.g. via contact form or e-mail), we collect personal data. The specific data that is collected depends on the respective contact form used. This data is used exclusively for the purpose of responding to your enquiry or for establishing contact and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

  1. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide them to us for the fulfilment of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the responsible person. We store and use the data provided by you for contract processing. After complete fulfilment of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods under tax and commercial law and deleted after these periods have expired, unless you have expressly consented to further use of your data or if we have reserved the right to further use of your data about which we will inform you accordingly below.

  1. USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Registration for our e-mail newsletter
If you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The provision of any other data is voluntary and is used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed to us that you consent to the sending of the newsletter. We will then send you a confirmation e-mail in which you are asked to confirm that you wish to receive future newsletters by clicking on a corresponding link.

By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address entered by the Internet Service provider (ISP) as well as the date and time of registration in order to prevent possible misuse of your email address at a later point in time. The data collected by us when you register for the newsletter is used exclusively for the purpose of advertising by means of the newsletter.

You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending a corresponding message to info@videl-london.com. Once you have cancelled your subscription, your email address will be immediately removed from the newsletter distribution list, unless you have expressly consented to further use of your data or if we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.

6.2 Sending the e-mail newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services, such as those already purchased, from our range by e-mail. We do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you have initially objected to the use of your email address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by sending a message to info@videl-london.com. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

  1. DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data collected by us will be forwarded to the transport company commissioned with processing the contract to the extent that this is necessary for the delivery of the goods. Your payment data will be passed on to the authorised credit institution within the scope of payment processing, if this is necessary for payment processing. If payment service providers are used, we provide explicit information about this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b GDPR.

7.2 Use of payment service providers (payment service providers)

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - ‘purchase on account’ or ‘payment by instalments’ via PayPal, we pass on your payment data as part of the payment processing to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter ‘PayPal’). The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
    PayPal reserves the right for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - ‘purchase on account’ or ‘payment by instalments’ via PayPal reserves the right to carry out a credit check. For this purpose, your payment data is processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency to credit agencies. The result of the credit check in relation to the statistical probability of non-payment is used by PayPal for the purpose of deciding the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, these have their basis in a scientifically recognised mathematical-statistical procedure. The calculation of score values includes, but is not limited to, address data.

  • SOFORT
    If the ‘SOFORT’ payment method is selected, payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter referred to as ‘SOFORT’), to whom we transmit the information provided during the ordering process, together with the information about your order in accordance with Art. 6 para. 1 lit. b GDPR. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will be passed on exclusively for the purpose of payment processing with the payment service provider SOFORT and only to the extent that it is necessary for this purpose. At the following Internet address, you will find further information about SOFORT's privacy policy: https://www.klarna.com/sofort/datenschutz

  1. CONTACT FOR THE REVIEW REMINDER

We use your email address as a one-off reminder to submit a review of your order, provided that you have expressly given us your consent to this during or after your order in accordance with Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time by sending a message to info@videl-london.com.

  1. USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook plugins with Shariff solution
Our website uses so-called social plugins (‘plugins’) from the Facebook social network, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA (‘Facebook’).
In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only by using an HTML link. This type of integration ensures that when you call up a page on our website that contains such buttons, no connection is established with the Facebook servers. When you click on the button, a new browser window opens and calls up the Facebook page on which you can interact with the plugins there (if necessary after entering your login data).
Facebook Inc., based in the USA, is certified for the us-European ‘Privacy Shield’ data protection agreement, which guarantees compliance with the level of data protection applicable in the EU. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and settings options for the protection of your privacy can be found in the Facebook data protection information: https://www.facebook.com/policy.php

  1. ONLINE MARKETING

10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google from the operator Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘DoubleClick’).
DoubleClick uses cookies to display adverts that are relevant to users, to improve campaign performance reports or to prevent a user from seeing the same adverts more than once. Google uses a cookie ID to record which adverts are displayed in which browser and can thus prevent them from being displayed more than once. The processing takes place on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f GDPR.
You can find more information about the privacy policy of DoubleClick by Google at the following Internet address: https://www.google.de/policies/privacy/

  1. RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you rights regarding the processing of your personal data, which we will inform you about below:

  • Right to information in accordance with Art. 15 GDPR: You have the right to information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of the right to request rectification, erasure, restriction of processing, objection to the processing, complaint to a supervisory authority, the origin of your data if it was not collected by us from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the significance and envisaged consequences of such processing, as well as your right to be informed of the safeguards pursuant to Art. 46 GDPR if your data is transferred to third countries;

  • Right to rectification in accordance with Art. 16 GDPR: You have the right to immediate rectification of inaccurate data concerning you and/or completion of your incomplete data stored by us;

  • Right to erasure in accordance with Art. 17 GDPR: You have the right to request the erasure of your personal data if the requirements of Art. 17 para. 1 GDPR are met. However, this right does not exist in particular if the processing is necessary for exercising the right of freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims.

13.2 RIGHT TO OBJECT

If we process your personal data on the basis of our overriding legitimate interest, you have the right to object to this processing with effect for the future.
If you make use of your right to object, we will stop the processing of the data concerned unless we can demonstrate compelling reasons for the processing that outweigh your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defence of legal claims.

  1. DURATION OF THE STORAGE OF PERSONAL DATA

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. retention periods under commercial and tax law). After the period expires, the corresponding data is routinely deleted, provided that they are no longer required for contract fulfilment or initiation and we no longer have a legitimate interest in the continued storage.

Company information:

  • Name: Videl London
  • Address: Nieuwe diep 24
  • ZIP code: 1781 AC Den Helder, Noord-Holland
  • Chamber of commerce: 95181237
  • Email: info@videl-london.com